Why is the service you receive at Merchant Taylors’ so exceptional? Many of the staff looking after your guests have worked with us for many years. That makes a difference. They’re proud of the reputation they have helped to establish. Every member of staff understands the Merchant Taylors’ culture. They’ll do everything they can to make guests feel at home and well looked after. And because they care, you can be confident the quality of service you receive will be second to none.